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Post by planetaryte on Nov 10, 2011 14:21:30 GMT -6
It seems like the bad ones always come in waves. I have really long good spells, then suddenly two or three bad buyers in a week.
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darkone
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May 15, 2024 10:57:09 GMT -6
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Post by darkone on Nov 10, 2011 16:06:33 GMT -6
Thats sad to hear. I think the only way to protect yourself is to use a shipping method with tracking #. That might be the only way Paypal will protect you.
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Post by countzackula on Nov 10, 2011 16:54:52 GMT -6
Yeah, I almost obsessively get a tracking number on every package over ten bucks...thankfully, never had a major issue (at least not for a while) to need it, but still!
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sf1378
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May 15, 2024 10:57:09 GMT -6
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Post by sf1378 on Nov 10, 2011 17:07:19 GMT -6
I HATE ebay and paypal frankly. A buyer paid me, I always withdraw funds, transfer to my bank account and await it to clear before posting items out tracked/insured. I inform the buyer of this too. I do it to prevent reversals etc. This buyer 66footloose Pierre Nordstrom of Sweden who I'll name and shame gladly paid but then Paypal placed the funds on hold meaning I got a negative balance. I emailed the buyer and he said he'd email Paypal too. I had rung Paypal and discussed why this had happened and they told me they felt it was a suspicious transaction hence being on hold. All the buyer had to do was email Paypal to confirm he had authorised the transaction and it was him using the account. He CLAIMED he had done so to me in emails but after 10 days of this mess dragging on Paypal when I rang again told me HE HAD NOT.
Paypal reversed the transaction...but it still has left me with a negative balance of £52.66p. I've complained to ebay about this jerk and blocked him, sent him a cancellation of sale form to at least recoup my fees but doubt the jerk will respond. What disgusts me is that Ebay could take my sellers fees asap at the same time, but couldn't be sympathetic and restore my account to zero. Now, I cannot use my Paypal account to buy things until this mess has been cleared to zero as they love to add the minus funds to ANY invoice I've received....They disgust me. And as for this jerk, I hope he gets whats coming to him, preferably someone messing him around.
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Post by BoogDoc7 on Nov 11, 2011 5:25:26 GMT -6
Ouch, that is a bad run. What the heck am I doing right? The worst problems I tend to have are NPB...
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sf1378
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May 15, 2024 10:57:09 GMT -6
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Post by sf1378 on Nov 11, 2011 12:54:40 GMT -6
Remember the username 66footloose, Pierre Nordstrom from Sweden. The guy is a class act. He keeps his emails friendly and polite always claiming he's been in contact with Paypal when he hasn't. He's a liar and damn mess maker and more than happy to act innocent and leave negative feedback - my first in many years....I hate the bastard and actually wish some illness would befall him, something terrible as I am currently on a low income having the thought of paying off the -£52.66 ATOP any purchases I've outstanding on ebay is sickening. Paypal won't budge and are bastards who 'claim they reversed the transaction on a fraudulent account holder' so they are happy to repay a conman but are not happy to reset my balance to zero. What they say is basically 'keep all your payments in your accursed Paypal account, don't transfer it. So, whats the point of selling then if its not to actually have that money in your bank account??? They told me NOT to post the item, then when I don't they say, 'oh you received the payment, didn't send the item'....they've an answer for everything and what sickens me is the pathetic mouthy jobsworths who work their and don't budge an inch....HATE THEM.
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Post by proteus on Nov 11, 2011 14:15:24 GMT -6
amen brother- with you al the way- paypal policy sucks. i recently sold an item to a guy in france- who then claimed it never came- pay pal froze my account putting me into negative balancei couldnt refund the guy because there wasnt enough in my account and to add some would take a week.-i had a proof of postage which i sent them- i escalated to a decision to speed things up- paypal took 10 days and still hadnt made a decision- my ebay fees came out of my bank because of the frozen pay pal and put me overdrawn, so i called pay pal and they decided in favor of the BUYER.
who then left me a neg saying he had to force a refund from me- which isnt true it was me tryig to speed pay pal up.
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sf1378
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May 15, 2024 10:57:09 GMT -6
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Post by sf1378 on Nov 11, 2011 16:06:12 GMT -6
Its just ridiculous. In cases of fraud, they shouldn't punish the seller if the buyers to blame. The funds should have been held but my balance zeroed as its just not logical if the buyers suspected of fraud that the payment be returned i.e. why send a fraudster back the cash???
Hate them.
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Post by rihia2k on Nov 11, 2011 17:34:19 GMT -6
PayPal doesn't seem to protect against frauds (which is it's supposed purpose) very well. PayPal just protects PayPal's pockets. E-Bay doesn't appeal to me very much nowadays, I tend to browse any possible alternates and generally local at that. A shame.
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Post by BoogDoc7 on Nov 12, 2011 7:12:11 GMT -6
I think that most of the problems here arise from international sellers. I haven't had a problem with one for several years selling.
FWIW, domestic should never be much of a problem, at least with proving something was received. You can print out ALL shipping with a delivery confirmation from your home printer.
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sf1378
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May 15, 2024 10:57:09 GMT -6
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Post by sf1378 on Nov 12, 2011 21:42:12 GMT -6
Yep. I received a cocky reply from this b-sta-d I' ve mentioned and he said 'maybe you never called Paypal. My phonebill doesn't lie! £50 to call Luxemborg. Cheers.'
Its a centralized system. What Paypal EU see is what Paypal.com and Paypal.co.uk see...so hes a piece of s.h.i.t. AND A LIAR.
I have a good instinct that what the 'buyer' did was pay and then create an 'I didn't authorise that payment' with his own bank, he claimed he used an 'e-card' which I doubt. This probably led Paypal to hold the funds even when I had withdrawn them. The seller knew from my listing it wasn't a refundable one and 'sold as seen' and secondly he probably found another identical item on another ebay, probably his one from Sweden cheaper due to domestic shipping...He knew he'd get his cash (out of a Paypal reversal) as I had said I'd withdrawn it prior to going to post it. The hold came TWO days after I'd withdrawn it....He's probably done this before and his feedback cannot be tarnished noticably as sellers can only leave 'positive' feedback, even if the comment is contrary, it still is listed in the days, weeks, months etc column as positive...a buyer or seller of items wouldn't notice anything wrong with this gits feedback.
If I could be bothered I'd 'lay some nasty pipe' in a parcel box and mail it to him as a thanks for the mess he caused me....I do have his address afterall....
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sf1378
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May 15, 2024 10:57:10 GMT -6
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Post by sf1378 on Nov 14, 2011 18:16:04 GMT -6
I think I'll do that to 66footloose as well....
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Post by 10incher on Nov 16, 2011 12:38:53 GMT -6
Your not alone, this is the type of environment that Ebay has slowly been creating over the last few years.
Just had a chargeback today for a "possible" unauthorized purchase. Lost $125 to a newbie (signed up July of this year) Ebay buyer including the game system and got a negative from them to boot saying it was broken (it was not). Even though I printed my shipping on Ebay, it didn't have tracking so Paypal ruled in the buyers favor. I called them today to explain that since its a chargeback, what has it got to do with the item being received or not? The copy of the shipping label I uploaded for them states that it was shipped. All they need to do is compare the two addresses, if it maches, the buyer is fraudulent. If it does not, then maybe an aunauthorized purchase. They said they will resend the case for review again, probably a waste of time though.
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Post by BoogDoc7 on Nov 17, 2011 8:47:24 GMT -6
Your not alone, this is the type of environment that Ebay has slowly been creating over the last few years. Just had a chargeback today for a "possible" unauthorized purchase. Lost $125 to a newbie (signed up July of this year) Ebay buyer including the game system and got a negative from them to boot saying it was broken (it was not). Even though I printed my shipping on Ebay, it didn't have tracking so Paypal ruled in the buyers favor. I called them today to explain that since its a chargeback, what has it got to do with the item being received or not? The copy of the shipping label I uploaded for them states that it was shipped. All they need to do is compare the two addresses, if it maches, the buyer is fraudulent. If it does not, then maybe an aunauthorized purchase. They said they will resend the case for review again, probably a waste of time though. Was it international or domestic?
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Post by 80s Action Figures on Nov 17, 2011 11:02:20 GMT -6
You really have no choice...you have to, without question, ship with tracking. If you dont you will get burnt. Everyone knows this now, even people who never use ebay...if you dont have tracking evil people can simply say they never got it and they will get their money back...not a bad way to shop actually...for those who have the stomach for it. and ebay supports this whole heartedly!
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Post by proteus on Nov 23, 2011 12:11:20 GMT -6
yeah - im my country its a criminal offence to aid a criminal.
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Post by cyberwolf76 on Nov 23, 2011 19:52:57 GMT -6
And thats why I don't sell on ebay...I use Gumtree down here. It's free to list and no fees if it sells
...I love it when ebay sends me those surveys " you used to be a power seller what happened? ....how can we entice you back? "
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Post by rihia2k on Nov 23, 2011 20:45:07 GMT -6
And thats why I don't sell on ebay...I use Gumtree down here. It's free to list and no fees if it sells ...I love it when ebay sends me those surveys " you used to be a power seller what happened? ....how can we entice you back? " Gumtree! Good on ya! Heard of the NZ site - TradeMe? It works very well because it's only national and New Zealands so small. Only drawback is there's little variety for toy collectors, though its a bonus if you find a gem coz less people will bid on it.
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Post by cyberwolf76 on Nov 24, 2011 0:44:12 GMT -6
Lots more of these sort of free listing sites are popping up everywhere...it must be really annoying to ebay.
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sf1378
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May 15, 2024 10:57:10 GMT -6
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Post by sf1378 on Nov 24, 2011 23:58:25 GMT -6
If there was simply the chance to reply to the rubbish ebay customer survey they send I'd simply say 'ITS SHIT!'...
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Post by cyberwolf76 on Dec 10, 2011 4:30:27 GMT -6
Now they sent me a new deal...List 30 items a month for free at any listing price ....They sucked me in and I listed some items......
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Post by it better be red on Dec 10, 2011 12:14:30 GMT -6
As a seller I actually had paypal decide in my favor recently in a dispute. The buyer purchased a coin from me for 77.00. He emailed me and said that it was a fake, and it should be thrown away, but he still wanted a refund. I told him I would issue a refund if he returned the coin. This was not good enough for him as he insisted on "throwing the coin away" and still receiving the refund.
Duh.
He opened a case with paypal, and they told him he needed to return the coin. he provided them with faking tracking #s, so they closed the case and decided in my favor. he then appealed, and they shotm down the appeal.
what a moron.
I think i'll go to Macy's ....buy a diamond ring, and return two days later and tell them the ring was fake, so I threw it away....but I would like my money back all the same.
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Post by 10incher on Dec 11, 2011 12:53:33 GMT -6
BTW, I lost the case for the chargback I mentioned above (no surprise). Without full online tracking, your basically screwed if a buyer claims an INR. It was insured though so I am filing an insurance claim. 2 more INR this week as well, a DVD to the USA and a t-shirt to Malaysia. Already lost the case for the DVD (30 days since I sent it) and the t-shirt claim is giving me 10 days to provide tracking.
The thing is, most of my sales are USA and international and if i had to charge buyers shipping that including tracking, I wouldn't sell anything because the cost would be to high for buyers. Also now that Ebay charges fees on shipping, you then have to tack on that extra bit to the purchase price to make up for it. I would never make an International sale if i had to do all this, so basically you just have to eat it when an INR arrises. I have however blocked Malaysia as a country I ship to. Italy as well, they are the 2 worst countries for missing parcels. Ebay/Paypal is truly one of the most crooked companies that i have ever had to deal with. They are borderline criminal in my opinion.
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atticfind
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May 15, 2024 10:57:10 GMT -6
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Post by atticfind on Dec 12, 2011 8:44:29 GMT -6
I am a frequent Ebay seller, and I feel your pain! It gotten to be almost robbery! Ebay takes 9% of your total sale, including the shipping price! Thats not even right. Another thing that really gets under my skin as a seller, I can't leave negative feedback for a buyer that refuses to pay. They can leave me negative feedback for any little nit pick thing they want, but if they refuse to pay me for a perfectly good item I don't have the option to leave them negative feedback??? How does that make any sense??
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Post by The Riddler on Dec 13, 2011 15:12:02 GMT -6
It gets worse and worse all of the time. I'm so close to boycotting!
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Post by BoogDoc7 on Dec 13, 2011 23:00:10 GMT -6
I am a frequent Ebay seller, and I feel your pain! It gotten to be almost robbery! Ebay takes 9% of your total sale, including the shipping price! Thats not even right. Another thing that really gets under my skin as a seller, I can't leave negative feedback for a buyer that refuses to pay. They can leave me negative feedback for any little nit pick thing they want, but if they refuse to pay me for a perfectly good item I don't have the option to leave them negative feedback??? How does that make any sense?? A NPB strike can hurt worse. You can change some settings to prevent people with one or two or something like that from bidding. A 10% fee for selling on the biggest marketplace on the internet is reasonable. All the legwork is done, it beats consignment by a WHOLE lot, and I can do it from home. I'm not the biggest fan of the fees on shipping, but it only really amounts to a couple more dollars, if that, and it levels the playing field. I just post most everything as free shipping, I don't have to deal with the guys who backdoor their profits all into shipping (which I never cared too much about, I just bid on the total price anyway), and I don't deal with complaints about shipping overcharges. Also, ebay shipping supports first class international - which means no more trips to the PO, and I can charge the Canadians the SAME shipping price as the US for small items. No complaints here on that.
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Post by brcthrift on Dec 15, 2011 14:25:45 GMT -6
I am a frequent Ebay seller, and I feel your pain! It gotten to be almost robbery! Ebay takes 9% of your total sale, including the shipping price! Thats not even right. Another thing that really gets under my skin as a seller, I can't leave negative feedback for a buyer that refuses to pay. They can leave me negative feedback for any little nit pick thing they want, but if they refuse to pay me for a perfectly good item I don't have the option to leave them negative feedback??? How does that make any sense?? A NPB strike can hurt worse. You can change some settings to prevent people with one or two or something like that from bidding. A 10% fee for selling on the biggest marketplace on the internet is reasonable. All the legwork is done, it beats consignment by a WHOLE lot, and I can do it from home. I'm not the biggest fan of the fees on shipping, but it only really amounts to a couple more dollars, if that, and it levels the playing field. I just post most everything as free shipping, I don't have to deal with the guys who backdoor their profits all into shipping (which I never cared too much about, I just bid on the total price anyway), and I don't deal with complaints about shipping overcharges. Also, ebay shipping supports first class international - which means no more trips to the PO, and I can charge the Canadians the SAME shipping price as the US for small items. No complaints here on that. I am increasingly of themindset that I should just roll shipping into the item price and have free shipping in all auctions, but it hasn't worked out any better for me the few times I have piloted it. For example, a few months ago I was selling off my duplicate Joes. I had a few Storm Shadows. I sold most with an opening bid of 9.99 with 2.95 shipping. They all sold for between 12 and 15 dollars. I tried one with free shipping and an opening bid of 12.99. No action. Not even a watcher. What gives?
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Post by BoogDoc7 on Dec 16, 2011 7:53:39 GMT -6
I think it may be the psychological aspect. Customers see the $9.99 and not the $2.95. I am thinking I may start mixing it up a little - do some things with free shipping to get the search result bumps, and others with my old-style .99+shipping price.
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Post by brcthrift on Dec 21, 2011 13:48:58 GMT -6
I think it may be the psychological aspect. Customers see the $9.99 and not the $2.95. I am thinking I may start mixing it up a little - do some things with free shipping to get the search result bumps, and others with my old-style .99+shipping price. I think that has a lot to do with it. It is just getting harder and harder to cover cost when it comes to shipping, and buyers don't respond well to high opening bid prices, so building your costs into your sale price doesn't really work.
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Post by bowheadwhale on Jan 15, 2012 14:09:15 GMT -6
I know this may sound strange at first sight, but I think dollar stores have a bit of responsibility here. Let me explain. When you go to a dollar store, you get many things for just 1$ or so. So, when a customer goes to a dollar store, and then goes to Ebay, he/she will hesitate to pay 10$ for anything when he/she is used to pay 1$ or 2$ for chinese-made items. I think there is a link between those low prices in dollar stores and all the wacky caprices customers have when they go somewhere else, including Ebay, where things can be more expensive for many reasons those customers are not conscious of. What do you think?
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